After Sales Manager [m/f/d]
No.: VN1933
Niederanven
Garage Losch Truck, Van & Bus
To strengthen our existing After-Sales team at Losch Truck, Van & Bus in Niederanven , we are looking for an experienced:
After Sales Manager [m/f/d]
As an After Sales Manager, you take on a key leadership role within our dealership. You assume cross-brand responsibility for the strategic and operational management of all service-related activities. You ensure excellent service quality, promote a customer‑oriented mindset, and continuously develop your team as well as our internal processes.
Your Responsibilities
Your Profile
What We Offer
After Sales Manager [m/f/d]
As an After Sales Manager, you take on a key leadership role within our dealership. You assume cross-brand responsibility for the strategic and operational management of all service-related activities. You ensure excellent service quality, promote a customer‑oriented mindset, and continuously develop your team as well as our internal processes.
Your Responsibilities
- You ensure outstanding customer satisfaction, enthusiasm and loyalty through high service quality and professional complaint management
- You implement targeted initiatives to continuously improve service quality
- You lead your team, provide technical support and promote a positive, customer‑focused working environment
- You plan personnel and resources and further develop the organisation in line with new market demands
- You analyse key performance indicators, monitor market developments and implement actions that strengthen and grow the After Sales business
- You define quantitative and qualitative annual targets in close alignment with the management
- You prepare and manage the budget planning for the After Sales department
- You define standards, identify weaknesses and ensure that processes become simpler, faster and more efficient
- You work closely with the Sales department and jointly design cross‑departmental processes
- You assume responsibility for budgets, projects and strategic development initiatives
Your Profile
- You have completed vocational training in the automotive sector, ideally combined with a master technician qualification or similar technical certification
- You bring several years of leadership experience in After Sales or in the service department of a dealership
- You act with strong customer orientation and have an excellent understanding of modern service processes and quality management
- You lead your team with clear targets, motivation and empathy and successfully guide them through change
- You think strategically, analyse KPIs with confidence and make sound decisions based on solid business insights
- You communicate professionally, present yourself confidently and work effectively across departments
- You have a hands‑on mentality and actively drive improvements forward
- You possess very good German, French and English language skills; knowledge of Luxembourgish is considered an advantage
What We Offer
- A permanent employment contract
- An attractive, performance-based compensation package
- A future-oriented, exciting, and attractive position in an intercultural environment
- Access to attractive employee leasing offers and additional discounts across the product portfolio
- Excellent training and professional development opportunities
- A secure job position
- Great employee events