• You will be responsible for independently handling incoming customer enquiries via the website, email, telephone, social media, etc. 
• You will be responsible for the prompt receipt, advice, qualification and forwarding of various leads to the relevant specialist departments 
• You will ensure seamless communication between customers and the Losch Retail Group
• Providing telephone support for sales-promoting marketing campaigns
• You will assist with lead generation, as well as customer retention and re-engagement management
• You will help to promote continuous improvement in service quality
• You will carry out customer satisfaction surveys
• You will be responsible for data cleansing and maintaining the CRM system
• You will document the outcomes of conversations and customer enquiries

• You have successfully completed a commercial apprenticeship
• Ideally, you have some relevant work experience in the service sector
• You have a keen passion for cars and the wider topic of mobility, both today and in the future
• You work independently, meticulously and with a customer-focused approach
• You have strong team and communication skills, as well as organisational talent
• You have a sound knowledge of the MS Office suite
• You enjoy interacting with customers 
• You have a very good command of German and French, and a good command of English.
• A command of Luxembourgish is considered an asset

What we offer

• A salary commensurate with your qualifications
• An exciting and rewarding role in a multicultural environment
• Access to attractive leasing deals for staff and other discounts on our product range
• Excellent training and development opportunities
• A safe working environment
• Flexible working hours
• Remote working
• Great staff events