After-Sales Service Coordinator [m/f/d]
To strengthen our team at Bentley in Wickrange, part of the Losch Group, we are looking for immediate or agreed start:
After-Sales Service Coordinator [m/f/d]
Your Responsibilities
Your Profile
What We Offer
After-Sales Service Coordinator [m/f/d]
Your Responsibilities
- Receive service requests, create them, and ensure smooth and efficient processing
- Prepare cost estimates and invoices, explaining them transparently to customers
- Monitor parts orders and ensure timely availability
- Perform quality checks and prepare vehicles for optimal handover
- Carefully handle warranty and commercial goodwill requests
- Actively sell service packages and genuine accessories
- Organize vehicle check-in and check-out efficiently, keeping customer satisfaction as a priority
- Coordinate the entire service process (workshop, parts, accessories) in collaboration with the workshop manager and management
- Lead, motivate, and develop the service team
- Plan, monitor, and manage the economic performance of the service department
- Continuously improve customer reception quality, increase satisfaction, and handle complaints professionally
- Prepare budget plans and define annual quantitative and qualitative objectives in consultation with management
Your Profile
- Completed commercial or technical training, ideally in an automotive dealership environment
- Genuine passion for the automotive industry and modern mobility solutions
- 1–3 years of professional experience in a similar role
- Independent, organized, and goal-oriented work style
- High standards for quality and customer orientation
- Strong team spirit and excellent communication skills
- Very good command of French; English and Luxembourgish are considered an asset
What We Offer
- Permanent employment contract
- Salary based on qualifications
- A dynamic and exciting role in an intercultural environment
- Access to attractive employee leasing offers and discounts on our product range
- Excellent training and development opportunities
- A secure workplace
- Great employee events