Customer Relation Agent [m/f/d]
No.: VN2184
Kockelscheuer
Losch Import S.à r.l.
To strengthen our existing team at Losch Import in Kockelscheuer, we are looking for a:
Customer Relation Agent [m/f/d]
Your Role
As a Customer Relation Agent, you are a key point of contact for our customers and an important link between our brands, our dealer network, and our internal departments.
You support customer inquiries from the first point of contact through to their final resolution. By combining a strong customer focus with business awareness, you actively contribute to customer satisfaction and long-term customer loyalty.
Your Responsibilities
Your Profile
What We Offer
Customer Relation Agent [m/f/d]
Your Role
As a Customer Relation Agent, you are a key point of contact for our customers and an important link between our brands, our dealer network, and our internal departments.
You support customer inquiries from the first point of contact through to their final resolution. By combining a strong customer focus with business awareness, you actively contribute to customer satisfaction and long-term customer loyalty.
Your Responsibilities
- Customer Care: Manage customer inquiries, sales leads, and complaints through various communication channels, ensuring professional, personalized, and solution-oriented support.
- Ownership: Independently handle customer cases through to completion, define clear next steps, and ensure transparent and reliable communication.
- Collaboration: Coordinate with Sales, Retail, After-Sales, and other departments to develop efficient and sustainable solutions for our customers.
- Proactive Customer Engagement: Implement targeted inbound and outbound activities, identify customer opportunities, and support the development of long-term customer relationships.
- Consulting: Identify individual customer needs and provide information about suitable products, services, and offers from our brands.
- Quality & Continuous Improvement: Document customer interactions in our CRM systems, identify improvement opportunities, and contribute ideas to enhance the customer experience.
- Teamwork: Work closely with colleagues, share knowledge and best practices, and help maintain consistent, high-quality customer service standards.
Your Profile
- You enjoy interacting with people and build trust through empathy, professionalism, and clear communication.
- You have a customer-oriented and solution-driven mindset, enjoy taking responsibility, and remain composed in challenging situations.
- You demonstrate initiative, strong organizational skills, and a structured and reliable approach to work.
- You are interested in customer consulting, customer retention, and the continuous development of customer relationships.
- You are familiar with digital communication tools and CRM systems and are open to new technologies and AI-supported ways of working.
- You have excellent German, French, and English language skills. Luxembourgish is considered an advantage.
- Experience in customer service, sales, or the automotive industry is a plus. Most importantly, we value your motivation, willingness to learn, and commitment.
What We Offer
- Permanent employment contract
- Salary based on qualifications
- A dynamic and exciting role in an intercultural environment
- Access to attractive employee leasing offers and discounts on our product range
- Excellent training and development opportunities
- A secure workplace
- Provision of work clothing and equipment
- Great employee events