Warranty specialist [m/f/d]
No.: VN1894
Howald
Losch Import sàrl
To strengthen our existing team at Losch Import in Dudelange an Howald, we are looking to hire a:
Warranty Specialist [m/f/d]
Your Responsibilities
Management of Warranty and Damage Claims
Handling Field Actions and Recall Campaigns
Your Profile
What We Offer
Warranty Specialist [m/f/d]
Your Responsibilities
Management of Warranty and Damage Claims
- Coordinating and reimbursing all eligible warranty claims, including manufacturer mobility warranty
- Reviewing warranty and damage claim applications in accordance with importer and manufacturer requirements
- Regular monitoring of goodwill budgets of service partners and the importer
- Reviewing service partners’ claim labor positions
- Actively and qualitatively monitoring service partner claims with regard to breakdown cases, repeat repairs, customer satisfaction, and long-term quality
- Managing the warranty system, including user and system administration
- Following up on action items from manufacturer warranty audits based on efficiency assessments
- Processing and coordinating goodwill applications in accordance with specified parameters, rules, and guidelines
Handling Field Actions and Recall Campaigns
- Coordinating and communicating field actions and recall campaigns
- Coordinating and communicating reimbursements and monitoring completion rates of specific field actions
- Managing field actions in compliance with manufacturer instructions
- Implementing processing guidelines, work instructions, template letters, and communication standards
- Establishing all necessary prerequisites for handling field measures in accordance with manufacturer guidelines
- Distributing all campaign documents and information prior to the launch of a field measure
- Organizing customer notification letters for affected vehicles in the local market
- Regular monitoring of processing and completion statuses
Your Profile
- Completed vocational training in the automotive sector (or comparable qualification)
- At least 3 years of relevant professional experience in a similar role
- Independent, well-organized, and goal-oriented working style
- Strong teamwork and communication skills
- High level of sociability and customer orientation
- Very good knowledge of German, French, and English
- Knowledge of Luxembourgish is considered an advantage
What We Offer
- A salary based on your qualifications
- A future‑oriented, exciting, and attractive workplace in an intercultural environment
- Access to attractive employee leasing offers and additional discounts on our product range
- Excellent training and development opportunities
- A secure workplace
- Flexible working hours
- Mobile working / remote work options
- Great employee events